NOVA Phuket Rent

Privacy Policy

Last updated: March 2, 2026

1. Who We Are

NOVA Phuket Rent ("NOVA", "we", "us") operates a vehicle rental platform at novaphuket.com and provides customer support through messaging channels including WhatsApp and Telegram. This policy describes how we collect, use, and protect your personal data.

2. Data We Collect

When you contact us via WhatsApp or Telegram, we may collect:

Contact information: your name, phone number, messaging profile name, and username
Message content: text messages, photos, documents, voice messages, and other media you send us
Technical data: messaging platform user ID, language preference, message timestamps
Booking data: vehicle preferences, rental dates, pickup/return locations, and payment information related to your orders

3. How We Use Your Data

To respond to your inquiries and provide customer support
To process and manage your vehicle rental bookings
To send booking confirmations, reminders, and updates about your orders
To improve our services and customer experience
To comply with legal obligations

4. Data Sharing

We do not sell your personal data. We may share your information with:

Service providers: hosting, payment processors, and messaging platforms (Meta/WhatsApp, Telegram) as necessary to deliver our services
Legal authorities: when required by law or to protect our legal rights

5. Data Storage & Security

Your data is stored on secure servers. We use encryption in transit (HTTPS/TLS) and implement access controls to protect your information. Message media files are stored securely and accessible only to authorized staff.

6. Data Retention

We retain your personal data for as long as necessary to provide our services and fulfill the purposes described in this policy. Messaging history is retained for customer service quality and dispute resolution. You may request deletion of your data at any time.

7. Your Rights

You have the right to:

Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your data
Withdraw consent for messaging at any time
Opt out of promotional messages

8. WhatsApp & Telegram Messaging

By initiating a conversation with us on WhatsApp or Telegram, you consent to receive responses and service-related messages through these platforms. You can stop messaging us at any time. Messages are processed in accordance with WhatsApp's Privacy Policy and Telegram's Privacy Policy.

9. Cookies

Our website uses essential session cookies for authentication. We do not use third-party tracking cookies or advertising cookies.

10. Changes to This Policy

We may update this policy from time to time. The updated version will be posted on this page with a revised date.

Contact Us

If you have questions about this Privacy Policy or your personal data, contact us at: